DO I HAVE TO MAKE AN APPOINTMENT OR CAN I WAK-IN?
At Crescent Hill Animal Hospital, we operate on an appointment-only basis to ensure that each pet receives the appropriate amount of time and attention needed for their care. We kindly request that you schedule an appointment so that we can fully address your concerns and meet your pet’s specific needs effectively.
WHAT SHOULD I BRING TO MY PETS' APPOINTMENT?
-Any and all medical records or vaccine history
-Photos or the names of the food your pet is currently eating
-Photos or the names of any heartworm, flea, or tick prevention your pet is on
-Photos or the names of any medications your pet is currently taking
-Make sure your pet is secured on a leash or in a carrier before entering the building
HOW DO I TRANSFER MY PETS' RECORDS FROM A PREVIOUS CLINIC?
Simply call your previous veterinarian and have medical records emailed to our office. Records can be emailed to [email protected].
We are also happy to call any animal clinics to request records on your behalf!
WHY DO I NEED TO BRING MY PET IN FOR AN ANNUAL EXAM JUST TO PURCHASE CERTAIN MEDICATIONS OR PRODUCTS?
We require an annual exam to ensure your pet is healthy and to maintain a valid veterinary-client-patient relationship, as required by law. This exam allows our doctors to assess your pet’s overall health, catch any early signs of illness, and confirm that medications or products—like prescription diets, heartworm prevention, or flea and tick control—are still appropriate and safe for your pet. Regular checkups help us provide the best care possible and keep your pet happy and healthy.
WHAT DOES AN ANNUAL EXAM INCLUDE?
During a routine exam, the doctor will perform a full nose-to-tail checkup. This includes listening to your pet’s heart and lungs, examining the eyes, ears, mouth, and teeth, checking the legs and joints, and feeling (palpating) the body for any abnormalities. Every inch of your pet is looked over to help catch any early signs of illness and ensure they’re in good overall health.
MY PETS' BREATH STINKS! WHAT GIVES?
Bad breath in pets, particularly dogs and cats, is not normal and is often a sign of underlying dental issues. It is caused by bacteria in the mouth that produce sulfur-containing byproducts. Regular dental care, including home and professional cleanings, is essential to prevent bad breath and combat the bacteria that cause it.
A significant percentage of both cats and dogs will experience periodontal disease at some point in their lives, with the risk increasing as they age. This disease affects the gums and the supporting structures of the teeth and can lead to severe consequences such as tooth loss, bone loss in the jaw, and even heart disease if left untreated. Therefore, regular dental check-ups and cleanings are highly recommended for maintaining your pet's oral health.
HOW CAN I CARE FOR MY PETS' TEETH AT HOME?
For daily care, brushing your pet’s teeth is the most effective method to maintain oral hygiene. Pets can develop plaque, leading to various dental health issues if not regularly removed. While special treats and bones can help promote oral health, brushing with veterinary toothpaste—available in pet-friendly flavors like chicken, poultry, and even mint—remains the best practice. Introducing your pet to tooth brushing can start with letting them taste the toothpaste and gradually progress to brushing a few teeth at a time. Over time, most pets adapt and may even start to enjoy the process. Using a special toothbrush with soft bristles and a long handle will make it easier to reach all areas of your pet's mouth, ensuring a thorough cleaning.
WHAT SERVICES ARE DONE BY VETERINARY ASSISTANTS VS. DOCTORS?
If your pet needs a single service—such as a nail trim (yes, we trim both cat and dog nails!), anal gland expression, vaccines, bloodwork, or subcutaneous fluids—these can often be done with a veterinary assistant and do not require a doctor.
**PLEASE NOTE**
-Rabies vaccines must be administered by a veterinarian by law.
-If your pet needs multiple services, we charge an assistant fee instead of a full exam fee--saving you money while still providing quality care.
If you are scheduled for a vet assistant appointment but prefer to see a doctor or if a new medical concern has come up, please call us in advance so we can adjust or reschedule your appointment as needed.
WHY DO I NOT GO BACK WITH MY PET FOR VET ASSISTANT APPOINTMENTS?
Since technician appointments are scheduled as 15 minute appointments, to be as efficient as possible, we will typically take your pet back to the treatment area and perform the services and then bring them back to you, This way helps us to stay on time, is more efficient, and is quick so you are in and out. If you would prefer to stay with your pet or if they do better with their mom and dad with them, we will absolutely take you to an exam room to perform the requested services.
MY PET HAS THE SAME ISSUE AS BEFORE—CAN THE VET JUST PRESCRIBE THE SAME MEDICATION AGAIN?
Even if your pet seems to have the same problem, it's important to understand that many conditions share similar symptoms. To ensure the best care, the veterinarian will need to re-evaluate your pet before prescribing any medication.
If the same issue returns after completing a previous round of treatment, it may mean the original problem didn’t fully resolve, has changed, or there’s a new underlying cause. A recheck allows the doctor to assess your pet’s current condition, adjust treatment if needed, and make sure the medication is still appropriate and safe. This helps us avoid unnecessary risks and ensures your pet gets the most effective care possible.
WHAT VACCINES ARE RECOMMENDED FOR MY DOG?
Rabies (Required by law)
Rabies is required by law because it protects against a fatal virus that affects the brain and can be transmitted to humans. The first dose is administered after the dog is 12 weeks old, followed by a booster one year later, and then once every three years.
DHPP (Distemper, Hepatitis, Parainfluenza, Parvovirus)
DHPP, which stands for Distemper, Hepatitis, Parainfluenza, and Parvovirus, is a core vaccine that protects dogs from several severe and contagious diseases. Puppies should receive this vaccine series every 3-4 weeks until they are 16 weeks old, followed by a booster one year later, and then once every three years.
Leptospirosis
Leptospirosis is recommended for dogs that spend time outdoors, hike, swim, or may come into contact with wildlife or standing water. It is a bacterial infection caused by the Leptospira bacteria and is a zoonotic disease, meaning it can be transmitted from animals to humans. Infection can lead to serious kidney and liver damage in both pets and people. The initial series includes 2 doses given 3-4 weeks apart, followed by annual boosters.
Bordetella (Kennel Cough)
Bordetella, commonly known as kennel cough, is recommended for dogs who board, groom, attend daycare, or are social with other dogs. We administer this vaccine every 6 months following the manufacturer's protocol, but other clinics may administer it yearly.
Canine Influenza (Dog Flu)
Canine Influenza, also known as dog flu, is recommended for dogs in high-risk or social environments. The initial series consists of 2 doses, 2-4 weeks apart, followed by yearly boosters to maintain protection.
WHAT VACCINES ARE RECOMMENDED FOR MY CAT?
Rabies
Rabies vaccine is required by law and protects against a fatal virus that affects the nervous system and can be transmitted to humans. The first dose should be given after the cat reaches 12 weeks of age, followed by a booster one year later. Subsequent boosters should be administered every one or three years, depending on the type of vaccine used.
FVRCP (Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia)
The FVRCP vaccine, which stands for Feline Viral Rhinotracheitis, Calicivirus, and Panleukopenia, is a core vaccine. It protects cats against common and potentially life-threatening upper respiratory and gastrointestinal viruses. Kittens should receive this vaccine series every 3-4 weeks until they are 16 weeks old. After the initial series, a booster should be given one year later and then every three years.
FeLV (Feline Leukemia Virus)
The FeLV vaccine, for Feline Leukemia Virus, is recommended for kittens and adult cats who go outdoors or are exposed to other cats. FeLV is a contagious virus that weakens the immune system. The initial vaccination series consists of two doses, administered 3-4 weeks apart. After the initial series, a yearly booster is recommended to maintain protection.
WHY DO I NEED TO BRING A STOOL SAMPLE?
We recommend bringing a fresh fecal sample to your pet’s annual wellness exam, new puppy or kitten visits, and any time they’re experiencing gastrointestinal symptoms like vomiting, diarrhea, or weight loss. Only certain parasites—like tapeworms and roundworms—can be seen with the naked eye. Many intestinal parasites go unnoticed without testing, as symptoms are often subtle or completely absent.
A fecal test allows us to check for a variety of parasites that can affect your pet’s health. Even if your pet is on regular parasite prevention, no medication is 100% effective. Routine fecal testing helps us catch and treat any hidden infections early, keeping your pet (and your household) safe and healthy.
DO YOU OFFER GROOMING?
Yes! We are excited to offer grooming services at our clinic! Our groomer, Rachel, is a seasoned professional with a background from a reputable salon. She's experienced in grooming both cats and dogs and has earned the nickname "the pet whisperer" thanks to her gentle approach.
For detailed information on our grooming services, please click here: www.crescenthillanimalhospital.com/grooming.html.
WHAT IS ANNUAL BLODOWORK AND IS IT RECOMMENDED?
While not always required, annual bloodwork is strongly recommended as part of your pet’s routine wellness care—especially for senior pets or those taking long-term medications. Bloodwork helps us detect early signs of illness that may not be visible during a physical exam, such as liver or kidney disease, thyroid imbalances, infections, and more.
Catching these issues early often means easier, more effective treatment and a better outcome for your pet. Think of it as a health screening that gives us a more complete picture of your pet’s well-being—even when they seem perfectly healthy.
At our clinic, we offer a variety of blood panels that also include tests like fecal exams, heartworm testing, urinalysis, and thyroid levels, depending on your pet’s age and needs.
WHY DOES MY PET NEED A YEARLY HEARTWORM TEST IF THEY'VE BEEN ON PREVENTION CONSISTENTLY?
We perform yearly heartworm tests to ensure your pet is negative for heartworms and that their prevention is working as intended. While heartworm prevention is highly effective, no product is 100% guaranteed. Missed or late doses—even by just a few weeks—can put your pet at risk for infection.
If your pet is more than 2 weeks late receiving their monthly heartworm dose, we will recommend retesting before restarting prevention.
Giving heartworm medication to a pet with an active infection can trigger a serious anaphylactic reaction, which is why testing is so important.
DOES HEARTWORM PREVENTION AND FLEA PREVENTION NEED TO GIVEN YEAR ROUND?
Yes, we strongly recommend giving both heartworm and flea prevention year-round.
Heartworms are transmitted by mosquitoes, which can be active even in cooler months—especially indoors or during unexpected warm spells. Missing even one dose can leave your pet vulnerable to infection, and heartworm disease can be serious, expensive to treat, and potentially life-threatening.
Fleas and ticks can survive indoors and become active anytime the temperature rises above freezing. Year-round prevention helps protect your pet from parasites as well as the diseases they can carry, like Lyme disease and tapeworms.
At Crescent Hill Animal Hospital, we operate on an appointment-only basis to ensure that each pet receives the appropriate amount of time and attention needed for their care. We kindly request that you schedule an appointment so that we can fully address your concerns and meet your pet’s specific needs effectively.
WHAT SHOULD I BRING TO MY PETS' APPOINTMENT?
-Any and all medical records or vaccine history
-Photos or the names of the food your pet is currently eating
-Photos or the names of any heartworm, flea, or tick prevention your pet is on
-Photos or the names of any medications your pet is currently taking
-Make sure your pet is secured on a leash or in a carrier before entering the building
HOW DO I TRANSFER MY PETS' RECORDS FROM A PREVIOUS CLINIC?
Simply call your previous veterinarian and have medical records emailed to our office. Records can be emailed to [email protected].
We are also happy to call any animal clinics to request records on your behalf!
WHY DO I NEED TO BRING MY PET IN FOR AN ANNUAL EXAM JUST TO PURCHASE CERTAIN MEDICATIONS OR PRODUCTS?
We require an annual exam to ensure your pet is healthy and to maintain a valid veterinary-client-patient relationship, as required by law. This exam allows our doctors to assess your pet’s overall health, catch any early signs of illness, and confirm that medications or products—like prescription diets, heartworm prevention, or flea and tick control—are still appropriate and safe for your pet. Regular checkups help us provide the best care possible and keep your pet happy and healthy.
WHAT DOES AN ANNUAL EXAM INCLUDE?
During a routine exam, the doctor will perform a full nose-to-tail checkup. This includes listening to your pet’s heart and lungs, examining the eyes, ears, mouth, and teeth, checking the legs and joints, and feeling (palpating) the body for any abnormalities. Every inch of your pet is looked over to help catch any early signs of illness and ensure they’re in good overall health.
MY PETS' BREATH STINKS! WHAT GIVES?
Bad breath in pets, particularly dogs and cats, is not normal and is often a sign of underlying dental issues. It is caused by bacteria in the mouth that produce sulfur-containing byproducts. Regular dental care, including home and professional cleanings, is essential to prevent bad breath and combat the bacteria that cause it.
A significant percentage of both cats and dogs will experience periodontal disease at some point in their lives, with the risk increasing as they age. This disease affects the gums and the supporting structures of the teeth and can lead to severe consequences such as tooth loss, bone loss in the jaw, and even heart disease if left untreated. Therefore, regular dental check-ups and cleanings are highly recommended for maintaining your pet's oral health.
HOW CAN I CARE FOR MY PETS' TEETH AT HOME?
For daily care, brushing your pet’s teeth is the most effective method to maintain oral hygiene. Pets can develop plaque, leading to various dental health issues if not regularly removed. While special treats and bones can help promote oral health, brushing with veterinary toothpaste—available in pet-friendly flavors like chicken, poultry, and even mint—remains the best practice. Introducing your pet to tooth brushing can start with letting them taste the toothpaste and gradually progress to brushing a few teeth at a time. Over time, most pets adapt and may even start to enjoy the process. Using a special toothbrush with soft bristles and a long handle will make it easier to reach all areas of your pet's mouth, ensuring a thorough cleaning.
WHAT SERVICES ARE DONE BY VETERINARY ASSISTANTS VS. DOCTORS?
If your pet needs a single service—such as a nail trim (yes, we trim both cat and dog nails!), anal gland expression, vaccines, bloodwork, or subcutaneous fluids—these can often be done with a veterinary assistant and do not require a doctor.
**PLEASE NOTE**
-Rabies vaccines must be administered by a veterinarian by law.
-If your pet needs multiple services, we charge an assistant fee instead of a full exam fee--saving you money while still providing quality care.
If you are scheduled for a vet assistant appointment but prefer to see a doctor or if a new medical concern has come up, please call us in advance so we can adjust or reschedule your appointment as needed.
WHY DO I NOT GO BACK WITH MY PET FOR VET ASSISTANT APPOINTMENTS?
Since technician appointments are scheduled as 15 minute appointments, to be as efficient as possible, we will typically take your pet back to the treatment area and perform the services and then bring them back to you, This way helps us to stay on time, is more efficient, and is quick so you are in and out. If you would prefer to stay with your pet or if they do better with their mom and dad with them, we will absolutely take you to an exam room to perform the requested services.
MY PET HAS THE SAME ISSUE AS BEFORE—CAN THE VET JUST PRESCRIBE THE SAME MEDICATION AGAIN?
Even if your pet seems to have the same problem, it's important to understand that many conditions share similar symptoms. To ensure the best care, the veterinarian will need to re-evaluate your pet before prescribing any medication.
If the same issue returns after completing a previous round of treatment, it may mean the original problem didn’t fully resolve, has changed, or there’s a new underlying cause. A recheck allows the doctor to assess your pet’s current condition, adjust treatment if needed, and make sure the medication is still appropriate and safe. This helps us avoid unnecessary risks and ensures your pet gets the most effective care possible.
WHAT VACCINES ARE RECOMMENDED FOR MY DOG?
Rabies (Required by law)
Rabies is required by law because it protects against a fatal virus that affects the brain and can be transmitted to humans. The first dose is administered after the dog is 12 weeks old, followed by a booster one year later, and then once every three years.
DHPP (Distemper, Hepatitis, Parainfluenza, Parvovirus)
DHPP, which stands for Distemper, Hepatitis, Parainfluenza, and Parvovirus, is a core vaccine that protects dogs from several severe and contagious diseases. Puppies should receive this vaccine series every 3-4 weeks until they are 16 weeks old, followed by a booster one year later, and then once every three years.
Leptospirosis
Leptospirosis is recommended for dogs that spend time outdoors, hike, swim, or may come into contact with wildlife or standing water. It is a bacterial infection caused by the Leptospira bacteria and is a zoonotic disease, meaning it can be transmitted from animals to humans. Infection can lead to serious kidney and liver damage in both pets and people. The initial series includes 2 doses given 3-4 weeks apart, followed by annual boosters.
Bordetella (Kennel Cough)
Bordetella, commonly known as kennel cough, is recommended for dogs who board, groom, attend daycare, or are social with other dogs. We administer this vaccine every 6 months following the manufacturer's protocol, but other clinics may administer it yearly.
Canine Influenza (Dog Flu)
Canine Influenza, also known as dog flu, is recommended for dogs in high-risk or social environments. The initial series consists of 2 doses, 2-4 weeks apart, followed by yearly boosters to maintain protection.
WHAT VACCINES ARE RECOMMENDED FOR MY CAT?
Rabies
Rabies vaccine is required by law and protects against a fatal virus that affects the nervous system and can be transmitted to humans. The first dose should be given after the cat reaches 12 weeks of age, followed by a booster one year later. Subsequent boosters should be administered every one or three years, depending on the type of vaccine used.
FVRCP (Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia)
The FVRCP vaccine, which stands for Feline Viral Rhinotracheitis, Calicivirus, and Panleukopenia, is a core vaccine. It protects cats against common and potentially life-threatening upper respiratory and gastrointestinal viruses. Kittens should receive this vaccine series every 3-4 weeks until they are 16 weeks old. After the initial series, a booster should be given one year later and then every three years.
FeLV (Feline Leukemia Virus)
The FeLV vaccine, for Feline Leukemia Virus, is recommended for kittens and adult cats who go outdoors or are exposed to other cats. FeLV is a contagious virus that weakens the immune system. The initial vaccination series consists of two doses, administered 3-4 weeks apart. After the initial series, a yearly booster is recommended to maintain protection.
WHY DO I NEED TO BRING A STOOL SAMPLE?
We recommend bringing a fresh fecal sample to your pet’s annual wellness exam, new puppy or kitten visits, and any time they’re experiencing gastrointestinal symptoms like vomiting, diarrhea, or weight loss. Only certain parasites—like tapeworms and roundworms—can be seen with the naked eye. Many intestinal parasites go unnoticed without testing, as symptoms are often subtle or completely absent.
A fecal test allows us to check for a variety of parasites that can affect your pet’s health. Even if your pet is on regular parasite prevention, no medication is 100% effective. Routine fecal testing helps us catch and treat any hidden infections early, keeping your pet (and your household) safe and healthy.
DO YOU OFFER GROOMING?
Yes! We are excited to offer grooming services at our clinic! Our groomer, Rachel, is a seasoned professional with a background from a reputable salon. She's experienced in grooming both cats and dogs and has earned the nickname "the pet whisperer" thanks to her gentle approach.
For detailed information on our grooming services, please click here: www.crescenthillanimalhospital.com/grooming.html.
WHAT IS ANNUAL BLODOWORK AND IS IT RECOMMENDED?
While not always required, annual bloodwork is strongly recommended as part of your pet’s routine wellness care—especially for senior pets or those taking long-term medications. Bloodwork helps us detect early signs of illness that may not be visible during a physical exam, such as liver or kidney disease, thyroid imbalances, infections, and more.
Catching these issues early often means easier, more effective treatment and a better outcome for your pet. Think of it as a health screening that gives us a more complete picture of your pet’s well-being—even when they seem perfectly healthy.
At our clinic, we offer a variety of blood panels that also include tests like fecal exams, heartworm testing, urinalysis, and thyroid levels, depending on your pet’s age and needs.
WHY DOES MY PET NEED A YEARLY HEARTWORM TEST IF THEY'VE BEEN ON PREVENTION CONSISTENTLY?
We perform yearly heartworm tests to ensure your pet is negative for heartworms and that their prevention is working as intended. While heartworm prevention is highly effective, no product is 100% guaranteed. Missed or late doses—even by just a few weeks—can put your pet at risk for infection.
If your pet is more than 2 weeks late receiving their monthly heartworm dose, we will recommend retesting before restarting prevention.
Giving heartworm medication to a pet with an active infection can trigger a serious anaphylactic reaction, which is why testing is so important.
DOES HEARTWORM PREVENTION AND FLEA PREVENTION NEED TO GIVEN YEAR ROUND?
Yes, we strongly recommend giving both heartworm and flea prevention year-round.
Heartworms are transmitted by mosquitoes, which can be active even in cooler months—especially indoors or during unexpected warm spells. Missing even one dose can leave your pet vulnerable to infection, and heartworm disease can be serious, expensive to treat, and potentially life-threatening.
Fleas and ticks can survive indoors and become active anytime the temperature rises above freezing. Year-round prevention helps protect your pet from parasites as well as the diseases they can carry, like Lyme disease and tapeworms.